The scripts below were created with the uccx 9 script editor so you may need to save them down to your current version, or recreate them. Cisco unity express has a script editor which allows the creation of custom scripts. Optional may be set from previous lab student 1 and student 2. Cisco recommends you install the editor and download a few sample scripts in.
Bug information is viewable for customers and partners who have a service contract. You will add database access in the main application. Accessing this software application requires a cisco. Cisco unity express uses scripts to control call processing for applications such as the cisco unity express autoattendant or ivr. Uccx script editor confirmation lumenvox knowledgebase. Builtin system phrases in multiple languages and a readytouse auto attendant script aa. The script editor is a tool that allows you to create scripts on a pc separate from cisco unity express. These custom scripts for cisco cme, uc5x0, cucm and cue greatly expand the features of the base product. See the list of programs recommended by our users below. The ivr will communicate with a microsoft sql server. Ccx scripting series triggering outbound calls from a. The download cisco unified ccx editor web page appears. As other person suggested you need to dowload the editor from your crs admin page and go to toolpluggins editor. Any step in your script can use variables once you define them in the variable pane of the cisco unity express script editor window.
Cisco unity express guide to writing and editing scripts. The cisco ue aa editor is discussed in chapter 9, cisco ipc express automated attendant options. Cisco unity express auto attendant scripts editor bsoft. Cisco recommends you have knowledge of these topics. These custom scripts can be loaded into cisco unity. This course addresses the steps in the script editor pallet as well as. Our uccxd unified contact center express and unified ip ivr deployment courses are delivered with state of the art labs and authorized instructors. Where can i find the downloadable unity express script editor. You can use query or update the external database e.
Auto attendant implementation based on cisco solutions. Configure and manage the cisco unity express system auto. It got it working and i havent bothered to refine it or configure it for. Registered users can view up to 200 bugs per month without a service contract. Unity express custom scripts quick start guide cisco. Ccx scripting series triggering outbound calls from a webpage.
Advanced contact center express scripting labs max. Accept the default application type cisco script application,and click next. Visit the partner elearning connection, select the advanced search tab and search on scripting basics with cisco unity express. Uccx simple integration test lumenvox knowledgebase.
Intermittently while using browse option in script editor, forward slash gets replaced with backward one\. Uccx script editor is a gui based tool that we use to write ivr. Cisco unified contact center express developer guide, release 10. Click download and execute the cisco unified ccx editor installer. This article discusses advanced topics that are not supported by cisco tac and wont ever be. Login to ccx administration tools plugins cisco unified ccx editor. The way calls get delivered to ucce once they arrive at cucm, is by means the a peripheral gw. Using application userid to save script in repository. Cisco unity express auto attendant scripts editor my blog. Uccx sergey oliferov customer support engineer, cisco tac march, 2014. If your script indeed reference to some custom jar files then make sure they do exist in document management on uccx and also make sure they are in selected section by going to system custom file configuration. I took a previous script designing a basic script chapter 6page 163 snu.
Site doesnt work in any modern browser except firefox. Cisco unified ccx editor window with a sample script 24 about the cisco unified ccx editor status bar 25. This particular message seems to be the required custom jar files missing in the uccx administration for the script you are trying to open. I dont know of any way to download these, but in script editor go to file, new, you will see similar templates under. Cisco unified contact center express scripts release 8. A quick and dirty introduction to the cisco uccx script editor installation hello world. The variable pane of the cisco unit express script editor is the location where you add and modify the variables used by the script. April 28, 2010 this chapter describes how to configure an auto attendant aa script. Cisco unity express guide to writing and editing scripts for 7. Overview of cisco unity express script editor cisco. In this lab, you will continue developing the main ivr application script using the uccx script editor. The information in this document is based on these software and hardware versions. Business hours settings are determined by a schedule which is configured on cisco. However same application userid dont have administrator capabilities so cannot use it in script editor to save script in repository.
Getting the caller name through scripting with uccx. Esa, you are correct its a script file for ipcc express or ip ipvr for ipcc enterprise. Uccxd unified contact center express and unified ip ivr. Configure the prompt management script, prompts, and application. Cisco unified contact center express script editor. I can also write any type of custom script if what you need is not in the following list. Cisco unity express auto attendant scripts editor the basic cisco unity express product ships with a voicemail piece and a basic auto attendant. I cant believe this is happening in 2017, but this uccx administration suite is garbage. Cisco unified contact center express getting started with. Looking for cisco unity express script editor for 8. Aef file you have to download the script editor from uccx. The cisco unity express script editor application ships with an aa script file included, but this file, currently stored at c. Now ucce, uses the icm script editor to create the scripts. Cisco aef script editor free download if the business is closed, the system plays the aabusinessclosed.
A script that is stored in cisco unity express runs in response to a request from a user or a predetermined condition. This will allow a caller to enter an account number and retrieve a balance from the database to be played back via the script. These scripts have steps that the regular script editor does not support. Configuring call routing with the cisco unity express auto. Many customers find the standard auto attendant too limited. Download the script editor on your pc from the uccx admin page. This gets triggered through a cti route point which is registered with the ip address of the pg. Uccx script editor is a gui based tool that we use to write ivr or interactive voice response scripts for the cisco unified contact center express platform. Mysql in my example in your call flow, by creating an aef script with cisco crs editor. Aa on unity express and script editor the it networking. The information in this document was created from the devices in a specific lab environment. While we do not yet have a description of the aef file format and what it is normally used for, we do know which programs are known to open these files.
Step 1 download the cisco unity express script editor software at the following url on registration required. Cisco unified contact center express developer guide. To open the script files, download the cisco unity express script editor from cisco. Variables store data that a script uses when it executes the steps. Depending on your browser and its configuration, either a file download dialog box or a save as dialog box appears. Developing an ivr script in cisco unified ccx editor is relatively easy and resembles visual programming. To download the binary script files, click on the following links. The following shouldnt be used in production code unless you know exactly what you are doing. When working with the cisco uccx script editor tool, there are several configurable steps available to users, allowing scripts to be configured to. Cisco uccx editor for cisco unified contact center express uplinx. I dont have access to an account on cisco that can get to the download as nobody currently working for the company where this device is installed worked. June11,2014 americas headquarters cisco systems, inc.
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